Shipping policy
We only deliver to physical addresses in New Zealand.
Shipping rates
Shipping is calculated at checkout based on your delivery address and the weight of your order.
- Free shipping on orders over $200 to non-rural New Zealand addresses.
- Rural addresses are charged the rural delivery rate on every order, including orders over $200. Please select the rural option at checkout if your address is rural — if a rural address is sent on a non-rural rate, the shipment may be delayed and additional charges may apply.
- Standard non-rural delivery starts from $6.99.
Discreet packaging
Every order is sent in plain outer packaging — either a plain brown box or a black bubble bag. There is no Greenhut branding on the outside, and nothing on the packaging identifies what is inside.
Dispatch and delivery times
- Orders placed before 2:00 pm New Zealand time on a business day are dispatched via CourierPost the same day, subject to stock availability.
- Orders placed after 2:00 pm are processed and dispatched via CourierPost on the next business day.
- Orders placed on a Friday are dispatched via CourierPost for delivery the following Monday.
- Orders placed on Saturday or Sunday are dispatched via CourierPost for delivery the following Tuesday.
- Orders placed on a public holiday are dispatched via CourierPost on the next business day.
We use the CourierPost Overnight Delivery Service for all orders. We aim to despatch your order on the same business day wherever possible, and in any case within 10 business days after the day your order is received by us and you have received confirmation of your order from us by email or equivalent.
Please note that overnight delivery is targeted and not guaranteed — please allow 1–2 working days for overnight delivery, and longer for rural addresses.
Delivery terms
The delivery method for the Goods can be selected from the shipping options set out on the website and paid for at the time of ordering the Goods. If you choose to have the Goods delivered by courier, the courier shall be deemed to be your agent.
Delivery will be completed when we deliver the Goods to the address nominated by you.
If we indicate a delivery date, we will use our reasonable endeavours to try and deliver the Goods to you by that date, but we will not be responsible to you in any way for delivery, delays or non-delivery.
We will not be liable for any damage incurred to the Goods during delivery, but we are happy to try to resolve any issues with the courier for Goods damaged during delivery. Please contact us at support@greenhut.co.nz.
Our failure to deliver shall not entitle either party to treat this contract or any part thereof as void.
In the event that we fail to deliver any products, you may elect to cancel your order in respect only of the products not delivered unless we have contacted you and you have agreed to delivery at a later date.
Where we fail to deliver or delay delivery of your order or part of your order, or where any loss is incurred by you in relation to such delivery and it is within our control, our liability shall be restricted to replacing the order or part of the order, as we may determine (in our sole discretion).
Advice regarding a shortage to your order or damage in transit must be given to our customer service team no later than three days after receipt of products.
Nothing in these terms entitles you to return the products as being surplus to your needs, or for any other reason other than set out herein.
